Shipping
We offer world wide shipping using Poste Italiane. Orders with items that are already available will be shipped on the first business day following order completion. The shipping cost will be added at the time of purchase.
Italy: 3-4 days / Europe: 3 days / Outside EU 5/7 days When the order is shipped, customers receive an E-mail specifying the tracking number and a direct link to courier website where you can check your shipment status.
Each piece is carefully handmade in our studio in Florence or manufactured by local craftsman. Some items, due to the random availability of the fabric, are one-off hand made pieces. We will contact you in order to agree upon alternatives or cancellation.
Goods will be sent accurately folded flat, so we highly recommend ironing before first use (please follow care instructions provided with the garment).
Taxes and duties
All orders outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.
Exchanges and returns
If you would like to exchange or return a product please let us know within 14 days of receiving it.
All returns are subject to approval after contacting us directly by emailing order@evadifranco.com. We will send you instructions on how to return your purchase for a refund of its purchase price. Returns and exchanges will only be acceptable if the item is unused, unwashed and in its original package including hangtag. Delivery charge and returned postage will only be refunded if an item is faulty.
- We would appreciate you letting us know why you are returning your products.
- This returns policy applies to purchases made on www.evadifranco.com only.
If you have more questions please contact us at: order@evadifranco.com